CCS Uses dopplerVUE to Manage Security and Network Operations for Smart Homes

Home networks are getting connected to security, audio/visual and a range of other IP enabled devices at a rapid rate creating “smart homes” across the nation. By 2012, 215 million IP-enabled products will be installed in homes according to estimates. This opens up the home to security threats and uptime issues that were once only the concern of businesses and the government.

Of course, not if Certified Cyber Solutions (CCS) has its way. CCS created a product called SAM (Secure Access Manager) that is being sold to installers and resellers of residential systems that employ IP networks, such as audio/video, home security and "smart home" systems. SAM allows these businesses to better protect their residential customers from cyber threats and ensure network uptime.
 
To allow installers and resellers to easily manage the availability, reliability and security of their clients’ networks, SAM required a powerful and adaptable network monitoring component. After reviewing several solutions, co-founders of CCS, Russ Pritchard, CEO and Doug Weinstein, President selected dopplerVUE from Kratos Networks as the core interface and network monitoring platform that enables SAM. dopplerVUE was the only out-of-the-box product that operated like a custom solution that could readily support their needs.

"We wanted a platform that first of all would close the cybersecurity holes that have opened up through the growth of system resellers interconnecting their systems through the home network," explained Russ Pritchard, co-founder and CEO of CCS, "especially protecting against liability due to unmanaged access."

The second key need was a platform that could manage atypical elements. Not only does dopplerVUE monitor network devices such as routers, switches and servers, but the solution can also integrate IP-enabled devices used in audio/video solutions, security systems and even "smart" lighting and appliances.

"Our customers need one view into a variety of components," said Pritchard. "And since their employees are usually not networking gurus, they need the information presented in a way that makes interpreting problems and solutions easy. dopplerVUE’s user interface and customizable dashboards made it the best solution for our users."

For CCS, dopplerVUE delivers:

 
• Unprecedented security for home networks with SAM as the only system in the world that provides complete remote access accountability, while encrypting and masking private IP addresses and passwords, so technicians never have direct access to the network or devices.
 
• Client satisfaction through advanced network performance monitoring and system troubleshooting that alerts installers when a problem needs to be investigated and resolved to avoid any impact to clients.
 
• Ease of use and a highly visual dashboard display that provides technicians with point and click functionality to handle 90% of the routine problems that occur in these systems to reduce operating costs for the installer or reseller.