Customer Support Portal
To ensure our customers receive the best possible support, Kratos Networks has transitioned to a new customer support portal and trouble ticketing system. Our new customer support solution offers powerful and easy to use capabilities to help us better support you.
If you are an existing COMPASS user, you will receive an email that will guide you through the process of setting up your customer support account. All existing customer tickets have been migrated to the new system, so we can readily support your needs. To learn more about using the new system, please login and view the tutorials and videos in the messages section.
If you have an issue you want to report, please submit a ticket using the button below.
Submit an Incident
Our professional services team is ready to assist in all areas of NeuralStar deployments to customize the solution to your unique environment. Our services team can easily integrate NeuralStar to connect to any network device including legacy equipment, security systems and existing element management systems (EMS) and network management systems. NeuralStar’s open architecture based on web services allows for rapid customization and a quick return on your investment.
We offer training courses to get you up to speed with NeuralStar as quickly as possible. Training courses include:
NeuralStar Operator Course
Description: Provides a thorough overview of how to use the NeuralStar Network Status and Control (NSAC) application.
Skills Emphasized: How to view, acknowledge and clear alarms, and to view and interpret graphical representations of the network.
Duraton: 3 hours
Availability: Standard NSAC or WebAdvisor version
NeuralStar Administrator Course
Description: Provides a thorough overview of the NeuralStar framework
Skills Emphasized: How to install, administer, troubleshoot, and maintain a NeuralStar runtime system.
NeuralStar Developer Course
Description: Provides the knowledge to implement a NeuralStar solution from start to completion.
Skills Emphasized: How to develop NeuralStar service assurance and inventory reconciliation solutions through exercises completed during the course.